New Phone Assistant
New Phone Assistant
A Quicker Way to Get Through to Us
We've made a change to help you reach us more easily.
When you phone the surgery, you'll now be greeted by EMMA – a phone assistant who can take your details and help with things like appointment requests and prescription queries.
Don't worry – nothing else is changing.
You can still phone us as normal. You can still visit in person. And if you'd prefer to speak to one of our reception team, just say so – EMMA will put you through.
We've introduced EMMA because we know how frustrating it can be to hear an engaged tone or wait on hold.
Now, every call is answered straight away.
Our team is still here for you. EMMA just helps us help you faster.
We've made a change to help you reach us more easily.
When you phone the surgery, you'll now be greeted by EMMA – a phone assistant who can take your details and help with things like appointment requests and prescription queries.
Don't worry – nothing else is changing.
You can still phone us as normal. You can still visit in person. And if you'd prefer to speak to one of our reception team, just say so – EMMA will put you through.
We've introduced EMMA because we know how frustrating it can be to hear an engaged tone or wait on hold.
Now, every call is answered straight away.
Our team is still here for you. EMMA just helps us help you faster.
Page last reviewed: 03 June 2026