Appointments System

Appointments System

Patients have several convenient options to book appointments with our healthcare team:

  1. Online Booking for Routine Matters:
    • Use the appointment booking function available through Patient Access. Simply click the "Make an Appointment" button above to schedule your routine appointments at your convenience.
  1. Ask First Symptom Checker for Urgent Concerns:
    • For more urgent issues, utilise the Ask First symptom checker. This tool can help you book an appointment with the appropriate medical professional or provide advice and guidance on where or how to seek support.
  1. Telephone Booking:
    • Call the surgery where you are registered to book an appointment. Our telephone lines are open from 08:30 to 13:00 and 14:00 to 18:00, Monday to Friday. Please note that the surgery is closed between 13:00 and 14:00 for administrative purposes and staff training.
  1. In-Person Booking:
    • Visit your registered surgery to speak directly with a receptionist who can assist you in booking an appointment.

Types of Consultations Offered:

  • Routine Consultations:
    • We offer both routine face-to-face (F2F) consultations and routine telephone consultations to accommodate your preferences and needs.
  • Urgent Consultations:
    • For urgent matters, we provide urgent face-to-face (F2F) consultations and urgent telephone consultations (bookable on the day) to ensure timely care.

Some appointment slots are also available outside of the core surgery opening hours; please telephone the surgery for further details. 

An appointment is for one person and one condition only. If someone else in your family needs to be seen or discussed, or you have more than one thing to discuss more time will be needed and a separate appointment should be made.

Non-GP Staff:

Non-GP Staff:

You may be invited to consult with some of our non-GP staff if your case seems suitable, as we have the following staff who may be able to help:

  • Paramedic & Physician Associate:
    • Can deal with acute on-the-day illnesses such as ear infections, tonsillitis, and chest infections.
  • Pharmacist:
    • Can discuss medication and conduct medication reviews.
  • First Contact Physiotherapist:
    • Can provide F2F consultations for musculoskeletal (MSK) issues (for diagnosis) and refer you to appropriate services if necessary.
  • Nurses:
    • Our nurses can see a wide range of conditions and can prescribe in certain situations.

Home Visits & Appointment Guidelines

Home Visits:

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you need a home visit, please call reception before 10:00am. You may only request a home visit if you are housebound or too ill to visit the practice. Our Paramedic or GPs will visit you at home if they determine that your medical condition requires it and will decide how urgently a visit is needed. Please be prepared to provide suitable details to enable the doctor to schedule house calls.

 

Appointments with GP Trainees:

As part of our commitment to training the next generation of doctors, you may be offered an appointment with one of our GP trainees. These trainees are fully qualified doctors gaining additional experience in general practice and work under the supervision of our experienced GPs.

 

Cancelling Appointments:

If you cannot attend an appointment for any reason, please inform us as soon as possible so we can offer the slot to someone else. Un-cancelled missed appointments are routinely noted in your medical record, and you may be contacted if you fail to attend. Alternatively, you can cancel your appointment by responding to the reminder text you receive.

 

Additional Information:

  • Extended Hours:
    • Some appointment slots are available outside of the core surgery opening hours. Please contact the surgery by telephone for further details on these extended hours.

 

  • Appointment Guidelines:
    • Each appointment is designated for one person and one condition only. If you need to discuss multiple issues or if another family member requires an appointment, please book separate appointments to ensure adequate time is allocated for each concern.